SUPPORT CENTER
SUPPORT CENTER
Registration Guide
• What information is needed for registration?
You'll need a valid phone number and email address.
• Why both contact details?
Phone: For immediate assistance with delays or verification.
Email: For tracking numbers, production updates, and confirmation docs.
Order Process
1. Purchasing Steps
• Browse and select your scannable card, then click "Order Now."
• Submit personal details, delivery address, and a qualified photo (see guidelines below).
• Complete payment (multiple items can be checked out together).
• Track your order with the provided tracking number post-payment.
2. Photo Guidelines
• Submit a frontal selfie with direct eye contact (no head tilting).
• Regular glasses are allowed; other eye accessories are prohibited.
• Backgrounds can be edited by our team.
3. Shipping (estimates, not guaranteed)
• Express: 5-day production + 1-week delivery
• Standard: 5-day production + 2-week delivery
• Expedited options available (contact support for details).
4. Payment Methods
We accept gift cards, USDT, BTC, and various other payment methods. Please consult customer service for the latest options before payment.
• Supported gift card types:
> MoneyPak Gift Card: Any denomination, available for purchase on Green Dot.com;
> Steam Gift Card: Any denomination, available for purchase on Gamestop.com;
> Apple Gift Cards: Only single denominations of $10/$20/$30 are accepted (denominations over $30 are not accepted), available for purchase on Apple.com;
> Razer Gold Gift Card: Any denomination, available for purchase on gold.razer.com.
• Cryptocurrencies (USDT/BTC):
This is a fast and convenient payment method that can speed up order processing. Select "BITCOIN/USDT" at checkout, and you will receive customer service contact information through the idlord website after placing the order.
Tips:
> A 10% surcharge applies for payments via credit card/debit card/gift card;
> Processing times vary by payment method;
> It is recommended to use cryptocurrencies as they are the fastest and safest, and orders using this method will be prioritized.
> For more payment methods or to resolve payment issues, please contact our customer service team.
For more payment methods or to resolve payment issues, please contact our customer service team.
5. Order Modification & Delivery
• Modifying the delivery address after placing an order requires ensuring the card has not been shipped. If it has been shipped, modifications cannot be made.
• If the package is returned, please contact customer service for assistance. If the package is returned due to our reasons, we will resend it; otherwise, no reshipment will be provided.
After-Sales Service
• Reprints & Refunds: Reprints are available for scannable cards that don't meet requirements or due to our processing errors. Refunds apply only if non-delivery is our fault.
• Free Duplicate: Every order includes one complimentary duplicate card.
Contact Support
For unlisted questions, log in to your account and reach our 24/7 customer service for personalized help